At Black Knight Blaze, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted within [Insert Return Period] days of delivery.
  • Items must be unused, unopened, and in their original packaging to be eligible for a return.
  • Perishable goods, including hot sauces, cannot be returned due to health and safety regulations unless they arrive damaged or defective.

2. How to Initiate a Return

  • To request a return, please contact us at Black Knight Blaze Contact Page with the following details:
    • Order number
    • Reason for return
    • Photos of the item (if damaged or defective)
  • Once your return is approved, we will provide instructions on how to send back the item.

3. Refund Process

  • Refunds are issued to the original payment method after the returned item is received and inspected.
  • Processing time for refunds may take [Insert Processing Time] business days depending on your payment provider.
  • Original shipping costs are non-refundable unless the return is due to an error on our part.

4. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within [Insert Timeframe] days of delivery with photos of the item and packaging.
  • We will arrange for a replacement or issue a full refund.

5. Non-Returnable Items

  • Perishable food products (hot sauces)
  • Items that have been opened, used, or tampered with
  • Clearance or final sale items

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged, incorrect item).
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Exchanges

  • We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

8. Order Cancellations

  • Orders can only be canceled before they are shipped. Once shipped, the return process must be followed.

9. Contact Us

For any return or refund inquiries, please contact us at:
Black Knight Blaze Contact Page